Where is my order?
We receive a lot of questions about our order times. We strive to send every order as quickly as possible! However, sometimes due to high-demand, some orders placed have to be shipped directly from manufacturers abroad. We promise to ship all orders as quickly as possible and if any order or item will take more than 3-5 days to ship we will contact you to let you know the updated production time.
Why isn't my tracking number working?
Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping usually takes 2-4 weeks, so you can estimate that it will take about that long from the time your package ships until you will receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.
The Tracking Number says delivered, but I haven't received my order.
All domestic delivery issues become the responsibility of USPS once it’s been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777 to locate your package at your local post office.
Where is your store based?
How do discount codes work?
Only ONE discount can be applied at checkout. Add your discount code when you view your cart.
How do I order wholesale?
Please contact us before ordering for a wholesale discount. We will respond to all emails within 48 hours. We offer 35% off every product + free USPS Priority Mail shipping on all wholesale orders.
Let us know which items you would like and how many of each item. We need to know this first to make sure we have enough of each item in stock. If we can accommodate your order, we will then email you back with your personal wholesale discount code.
MINIMUM WHOLESALE ORDER AMOUNT IS $350.
We also offer bulk discounts, which you can find on every product page for orders between 2-20+ items of the same product.
What is the store's cancellation policy?
For all other order cancellations, please contact us immediately via our contact page. We will respond to all emails within 24 hours. Once the order request has been processed by our staff, designers, and manufacturers (generally within a couple hours), your order cannot be canceled.
How long will it take to receive my order?
Since some of our pieces may come directly from our manufacturer, processing time may vary. Once your order has been processed and shipped, a confirmation email with a tracking number will be sent to the email left at check out.
CURRENT PREPARATION TIME: 2-5 business days
||8-15 Business Days
||14-28 Business Days
** THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting.
What are your return and exchange policy?
ALL ITEMS ARE A FINAL SALE. We do not accept returns unless there is a defect with the product. In the rare event that an order is shipped with a defect or damaged, we will offer a replacement if the defect is reported within 7 days after receiving the item along with a proof of the defect. We do not accept returns, exchanges, or replacements in the case where the reason is due to the item being too small or too large. We provide complete information about our size and it is our customer's duty to measure on their end before purchasing. Find more information on our return & exchange section.
Our customer service team is always here to help you with your concerns. Send us an email at firstname.lastname@example.org and we will get back with you in 24-48 hours.
Still got unanswered questions? Contact our support team here or via the contact form below!